Customer Profiles - Services

  • Canadian Tire Financial Services

  • Tim Horton Children's Foundation

  • TranSystems

Canadian Tire Financial Services

Canadian Tire Financial Services

is primarily engaged in marketing the Canadian Tire Options® MasterCard® portfolio to four million Cardmembers as the financial services arm of Canadian Tire. 

Amazing Results:

• full end-to-end process reduced by 83%

• queue wait times and duplication of work have been eliminated

• 4 x productivity

• cost is 10% lower

• employees are fully engaged in the Lean process and are empowered to make decisions

“With Phil’s help, we reduced our document processing by 83%. Productivity increased by 400% without working any harder.”

Chris Main, VP Customer Service & Operations, Canadian Tire Financial Services, Canada

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Tim Horton Children's Foundation

Tim Horton Children's Foundation

is a non-profit, charitable organization committed to providing a fun-filled camp environment for children from economically disadvantaged homes.

Amazing Results:

• 50% increase in productivity

• 98% improvement in cycle time

• 93% reduction in registration processing time

• created 200 sq ft of space in mail room

 

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TranSystems

TranSystems

is a transportation consulting company providing integrated solutions for all transportation modes - through every market sector - to move people and products wherever they need to go. 

Amazing Results:

TranSystems has implemented a Performance Management and Measurement System which ties its offices across the country into a single strategic direction. TranSystems' strategy has been translated into action and is everyone's job.

TranSystems' Performance Management and Measurement System serves as a:

• daily Management System, using the scorecard to manage the business more robustly

• problem-solving tool

• Performance Management System

• link between compensation/rewards and individual/team performance

 

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